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Welcome to Guru Company... We also make Memorial Fingerprint Jewellery for the deceased.

Privacy Policy

Privacy, Data & Cookie Policies

This privacy policy sets out how Guru Company uses and protects any information that you give Guru Company when you use this website.

Guru Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Guru Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

In the event that information we hold about you changes, let us know by emailing us at hello@gurucompany.co.uk


Who we are

Guru Company

Registered Address: Oast House, Crouch's Farm, East Hoathly, Lewes, East Sussex, BN8 6QX

Email: hello@gurucompany.co.uk


The data we may collect from you when you place an order

- Name and address including postcode, and alternate delivery details if requested

- Contact information including email address

- Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site

 

When you provide us with personal information to complete a transaction, place an order or request a return, we assume that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as email marketing, we will either ask for your express consent, or provide you a clear option to decline.

You may withdraw your consent for us to contact you, or the use or disclosure of your information, at anytime, by emailing us at hello@gurucompany.co.uk or writing to us at: Guru Company, Oast House, Crouch's Farm, East Hoathly, Lewes, East Sussex, BN8 6QX

The data we may collect when you use our site

When you use our site  we may also collect data to review and optimise our site performance, this includes:

- Technical Data which may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

- Usage Data which may include information about how you use our website, products and services


What we do with the information we gather

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address, and may pass this information to 3rd party fulfilment and delivery / courier companies to complete the fulfilment of your order.

We never pass or sell your personal data to 3rd parties for reasons other than to complete the fulfilment of your order or any subsequent actions directly related to it, or direct marketing that you have consented to receive.

If you have subscribed to our marketing newsletter then we may contact you from time to time regards promotions or opportunities that we feel would be of interest to you. Each communication will provide you with the option to opt-out of receiving any further communications. These communications will be distributed by one of our 3rd party partners such as Mailchimp, in order to complete this activity your email address will be provided to them for this explicit reason only.

DISCLOSURE - We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service


Payment

When placing an order with Guru Company Ltd you have the option of paying with a debit or credit card or via Paypal. These services are hosted, and provided by, Sage Pay Europe Limited and PayPal (Europe) S.à r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349).

Guru Company do not store or process any payment details as part of the completion of the order placement process, all payment details are stored securely by the 3rd party partners above.

You may want to review the appropriate user agreements:

https://www.paypal.com/ie/webapps/mpp/ua/useragreement-full

https://stripe.com/gb/privacy


International Data Transfers

We may share elements of your personal data with 3rd party companies for reasons previously outlined, this may involve an International Data Transfer.

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe: or

- Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfers. You will have the right to withdraw this consent at any time.


Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


Links to 3rd party websites

Our website may contain links to other websites of relevance or interest.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy and data policies applicable to the website in question.


Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Google Analytics Page and vistor views

Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.